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Pay By Split policy

We are committed to providing a transparent and secure service. Below you will find all the information related to our policies so that you can have full confidence when using our services.

Refund Policies for PayBySplit.com

Effective Date: July 24, 2024

General Refund Policy

At PayBySplit.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase or transaction, we will review refund cases according to the criteria and procedures outlined below.

Eligibility for Reimbursement

To be eligible for a refund, you must meet the following criteria:

  • The refund request must be made within 30 days of the original transaction date.

  • The reason for the request must align with one of the accepted reasons for refund described in this policy.

Accepted Reasons for Refund

  1. Transaction Error:

  • If the transaction was completed incorrectly due to system error or human error.

  1. Services Not Provided:

  • If the service paid for was not provided in full or does not conform to what is described in the service agreement.

  1. Defective or Damaged Product:

  • If the product received is damaged or defective and cannot be properly repaired or replaced.

  1. Transaction Error:

  • If the transaction was completed incorrectly due to system error or human error.

  1. Services Not Provided:

  • If the service paid for was not provided in full or does not conform to what is described in the service agreement.

  1. Defective or Damaged Product:

  • If the product received is damaged or defective and cannot be properly repaired or replaced.

  1. Transaction Error:

  • If the transaction was completed incorrectly due to system error or human error.

  1. Services Not Provided:

  • If the service paid for was not provided in full or does not conform to what is described in the service agreement.

  1. Defective or Damaged Product:

  • If the product received is damaged or defective and cannot be properly repaired or replaced.

  1. Transaction Error:

  • If the transaction was completed incorrectly due to system error or human error.

  1. Services Not Provided:

  • If the service paid for was not provided in full or does not conform to what is described in the service agreement.

  1. Defective or Damaged Product:

  • If the product received is damaged or defective and cannot be properly repaired or replaced.

Procedure for Requesting a Refund

To request a refund, follow these steps:


  1. Initial Contact:

  • Email our support team at refunds@paybysplit.com with the following information:

    a. Your full name

    b. Email address used in the transaction

    c. Transaction number

    d. Date of transaction

    e. Detailed reason for the refund request


  1. Application Review:

  • Our team will review your application and may request additional information if necessary. This process may take up to 10 business days.


  1. Application Result:

  • We will notify you by email of the outcome of your application. If your request is approved, the refund will be processed according to the original payment method.

To request a refund, follow these steps:


  1. Initial Contact:

  • Email our support team at refunds@paybysplit.com with the following information:

a. Your full name

Email address used in the transaction

  • Transaction number

  • Date of transaction

  • Detailed reason for the refund request


  1. Application Review:

  • Our team will review your application and may request additional information if necessary. This process may take up to 10 business days.


  1. Application Result:

  • We will notify you by email of the outcome of your application. If your request is approved, the refund will be processed according to the original payment method.

To request a refund, follow these steps:


  1. Initial Contact:

  • Email our support team at refunds@paybysplit.com with the following information:

a. Your full name

Email address used in the transaction

  • Transaction number

  • Date of transaction

  • Detailed reason for the refund request


  1. Application Review:

  • Our team will review your application and may request additional information if necessary. This process may take up to 10 business days.


  1. Application Result:

  • We will notify you by email of the outcome of your application. If your request is approved, the refund will be processed according to the original payment method.

To request a refund, follow these steps:


  1. Initial Contact:

  • Email our support team at refunds@paybysplit.com with the following information:

a. Your full name

Email address used in the transaction

  • Transaction number

  • Date of transaction

  • Detailed reason for the refund request


  1. Application Review:

  • Our team will review your application and may request additional information if necessary. This process may take up to 10 business days.


  1. Application Result:

  • We will notify you by email of the outcome of your application. If your request is approved, the refund will be processed according to the original payment method.

Refund Methods

Refunds will be processed through the original payment method used for the transaction. Depending on the payment method, it may take 5 to 10 business days to be reflected in your account.

Exceptions and Ineligibility

Refunds will not be granted in the following cases:

  • Requests made after 30 days from the date of the original transaction.

  • Services already consumed or completed as agreed.

  • Situations where the customer changed their mind after the service or product was delivered as described.

Cancellation Policy

To cancel a transaction or service prior to its completion:

  1. Send a cancellation request to cancel@paybysplit.com with your transaction number and reason for cancellation.

  2. If the cancellation is made prior to the provision of the service or shipment of the product, a full refund will be processed.

  3. If the cancellation is made after the service has begun or the product has been shipped, pro-rata charges will apply based on the status of the service or product.

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Modifications will be effective upon posting on this page. We recommend that you review this policy periodically to be informed of any changes.



Contact

If you have questions or need assistance with canceling your order or subscription, please contact us at:


Email: cancelaciones@paybysplit.com

Mailing Address: C/Angel Perdomo #12, Sector Gazcue Tercer nivel!

City: Santo Domingo, República Dominicana


PayBySplit.com

If you have questions or need assistance with canceling your order or subscription, please contact us at:

Email: cancelaciones@paybysplit.com

Mailing Address:

PayBySplit.com

If you have questions or need assistance with canceling your order or subscription, please contact us at:

Email: cancelaciones@paybysplit.com

Mailing Address:

PayBySplit.com

If you have questions or need assistance with canceling your order or subscription, please contact us at:

Email: cancelaciones@paybysplit.com

Mailing Address:

PayBySplit.com